Please see below some of our patient feedback we have received in the last year.
‘On time. Personal service.’ (May 2025)
‘Always friendly and professional. All staff take their time to ensure you feel heard and appreciated.’ (May 2025)
‘You are so brilliantly efficient, kind and helpful’. (May 2025)
‘Your staff at Hindon are excellent, caring, thoughtful individuals. You have organised your business really well to enable quick appointments. We are so lucky to have such a fantastic NHS GP practitioner in our locality. Fantastic service, well done.’ (May 2025)
‘We love you!’ (May 2025)
‘Always appointments available. Staff very friendly. Doctors are brilliant :)’. (April 2025)
‘You couldn’t be better’. (April 2025)
‘Cheerful and happy, all staff and doctors. Very helpful when making appointments. First response on your phone is not good, too much gabble. But maybe this is now law with the NHS’. (April 2025)
‘We feel very well looked after and have great confidence with all the team. Very happy with our GPs, nurses and clerical staff’. (Mar 2025)
‘Excellent care, helpful and so kind and very quick to be seen’. (Mar 2025)
‘Absolutely excellent in every way’. (Mar 2025)
‘Excellent service’. (Mar 2025)
‘Always experience prompt, friendly and expert service – we know we are privileged!’ (Mar 2025)
‘Caring doctors. Always an appointment when needed’. (Feb 2025)
‘Today I phoned the surgery at 08.10 and have an appointment at 09.00 TODAY. All doctors here are excellent and the nurses too. I am type 1 diabetic and Becky has been brilliant. I feel my concerns are taken seriously and treatment options are always explained and evaluated with me.’
‘Needed to be seen as a temporary urgent patient – prompt appointment and EXCELLENT customer service from receptionist.’ (Nov 2024)
‘Staff are friendly yet polite and professional. They always help and appointments are easy to schedule.’ (Nov 2024)
‘Superb – compassionate, efficient, common sense approach, available. Brilliant!’ (Nov 2024)
‘Fabulous atmosphere and lovely kind staff. *Best surgery*’ (Nov 2024)
‘Because it is true! Fantastic service.’ (Nov 2024)
‘Always with a smile. Very professional’ (Nov 2024)
‘Very friendly, easy to get appointments. Good communication re vaccines.’ (Nov 2024)
‘Doctors, nurses and staff are friendly human beings! Appointments are easy to book and communication is prompt. We are very lucky!’ (Nov 2024)
‘You just are! I suppose you are well organised and hard working – unlike most others!’ (Nov 2024)
‘Always helpful, instant attention. Action straight away. Very good, thank you.’ (Oct 2024)
‘100% in all areas’. (Oct 2024)
‘Appointment when necessary on the same day. If not when asked for. Easy online booking. Dispensary so helpful. Staff amazing. 100% satisfaction and a great example of how surgeries should be run’. (Sept 2024)
‘Always supportive and helpful’. (Sept 2024)
‘Never let me down. Always there when needed. Wonderful staff.’ (July 2024)
‘Excellent care! Friendly and efficient staff. Easy to get an appointment.’ (June 2024)
‘It is amazing that we can get short notice appointments, as well as check ups for long term conditions. This practice displays the care and professionalism that should be modelled throughout the NHS.’ (Mar 2024)
‘This is an excellent – outstanding – practice. Doctors and all staff are friendly and approachable. Appointments are timely and available.’ (Feb 2024)
‘We are very lucky to have such a good service from the doctors and all of their staff at Hindon. We have no problem in seeing a doctor and the staff are always willing to help us. 10/10’ (Oct 2023)
‘Top service all around.’ (Jul 2023)
‘With my late wife, we have been patients of Hindon Surgery for 40+ years and have been looked after, treated and supported wonderfully. Thanks to the diligence and care of doctors, nurses and staff over the years we have navigated a full range of personal and family medical crises successfully. Without your support I could not have managed through the rare and complex form of cancer, which finally carried off my wife. My heartfelt thanks to the past and present teams of this exceptional practice.’ (Jun 2023)
We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
If you have a suggestion on how we can do things better to improve our patients’ experiences the quickest way to let us know is using an online feedback form.