Please see below some of our patient feedback we have received in the last year.
‘Needed to be seen as a temporary urgent patient – prompt appointment and EXCELLENT customer service from receptionist.’ (Nov 2024)
‘Staff are friendly yet polite and professional. They always help and appointments are easy to schedule.’ (Nov 2024)
‘Superb – compassionate, efficient, common sense approach, available. Brilliant!’ (Nov 2024)
‘Fabulous atmosphere and lovely kind staff. *Best surgery*’ (Nov 2024)
‘Because it is true! Fantastic service.’ (Nov 2024)
‘Always with a smile. Very professional’ (Nov 2024)
‘Very friendly, easy to get appointments. Good communication re vaccines.’ (Nov 2024)
‘Doctors, nurses and staff are friendly human beings! Appointments are easy to book and communication is prompt. We are very lucky!’ (Nov 2024)
‘You just are! I suppose you are well organised and hard working – unlike most others!’ (Nov 2024)
‘Always helpful, instant attention. Action straight away. Very good, thank you.’ (Oct 2024)
‘100% in all areas’. (Oct 2024)
‘Appointment when necessary on the same day. If not when asked for. Easy online booking. Dispensary so helpful. Staff amazing. 100% satisfaction and a great example of how surgeries should be run’. (Sept 2024)
‘Always supportive and helpful’. (Sept 2024)
‘Never let me down. Always there when needed. Wonderful staff.’ (July 2024)
‘Excellent care! Friendly and efficient staff. Easy to get an appointment.’ (June 2024)
‘It is amazing that we can get short notice appointments, as well as check ups for long term conditions. This practice displays the care and professionalism that should be modelled throughout the NHS.’ (Mar 2024)
‘This is an excellent – outstanding – practice. Doctors and all staff are friendly and approachable. Appointments are timely and available.’ (Feb 2024)
‘We are very lucky to have such a good service from the doctors and all of their staff at Hindon. We have no problem in seeing a doctor and the staff are always willing to help us. 10/10’ (Oct 2023)
‘Top service all around.’ (Jul 2023)
‘With my late wife, we have been patients of Hindon Surgery for 40+ years and have been looked after, treated and supported wonderfully. Thanks to the diligence and care of doctors, nurses and staff over the years we have navigated a full range of personal and family medical crises successfully. Without your support I could not have managed through the rare and complex form of cancer, which finally carried off my wife. My heartfelt thanks to the past and present teams of this exceptional practice.’ (Jun 2023)
We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
If you have a suggestion on how we can do things better to improve our patients’ experiences the quickest way to let us know is using an online feedback form.
