Covid Vaccination information for shielded patients

Covid vaccination for people who are shielded or their households

Briefing information about vaccination programme that started for our patients in January 2021

We will be inviting you book an appointment for your first COVID vaccination fairly soon.  Some of you may have already received a call from us, in which case please accept our apologies for contacting you again.

We are sending you this information because our records indicate you are either a shielded patient (at very high risk from the effects of a Covid-19 infection, usually because of a depressed immune response due to illness or medication) or live in the household of a shielded patient.  This puts you into group 4b for invitation for a Covid-19 vaccination.

Some patients have been invited at very short notice by the clinic (half an hour) as they find they have surplus vaccine at the end of a clinic (the vials may have more than the minimum number of doses and some patients have been unable to attend due to an acute illness) – please read this soon so you are well briefed and answer your telephone even if the number is withheld.  If not rung at short notice the surgery staff will be ringing you in the next two to four weeks.

This letter is to give you more information about this so that when we ring you all your questions have been answered and the call will be to give you a time and date for the vaccination.  We hope to be able to book appointments from late January to February for your age group, however, this will be dependent on the vaccine delivery date and these are not conformed until a few days before they arrive.

If there are other members of your household in a higher risk group you may have received a letter similar to this one in the past few weeks.  Please read on as the information is constantly updated.

The first vaccinations for older people have gone well.  We got a week’s notice of the first delivery and Hindon Surgery was allocated two clinics with 40 appointments each on a Thursday and Saturday morning (0900 – 1115 every three minutes).  These were available to book from the preceding Thursday afternoon and we will call the people most at risk in your age group to come to the first clinics. The oldest and those with medical conditions are at the most risk.  The second delivery was a day in the week earlier and we had 40 morning appointments on the Wednesday and Friday and these appointments were booked soon after they became available.

If we cannot contact you on your landline or mobile we may leave a message or send a text or email asking you to call back.  Please do this as soon as possible (see the surgery opening hours on our website of when your call will be answered) as we will continue to book appointments until there are none left or we have run out of patients to contact.  If you delay you may find all the appointments have gone and you have to wait another week or longer.

It is possible you will have received a nationally generated letter inviting you for vaccination elsewhere in a national mass vaccination site.   We feel this is unlikely  as you live a long way from any of these sites but if you do get an invitation and want to go there please follow the instructions sent with that invitation and if we contact you and you have already booked or been vaccinated you just need to update us.    All the vaccinations are recorded on a national database with the information transferred to your notes but information about appointments elsewhere is not recorded and the lists we work off to ring you will have been produced some time before the call.


Vaccinations will take place at The Michael Herbert Hall on South Street, Wilton, SP2 0JS. There is good parking next to the hall in a public car park and there are gentle ramps up to the front door.

Some clinics may be during very cold and icy weather.  Please come prepared and take care.  The most problems at pilot sites were people falling over rushing to get their vaccination.

There are no toilet facilities at the Hall. A short sleeve blouse or shirt under your coat will make the clinic run smoothly.

Pilot sites report the process worked best when people turned up at the time of their appointment (and not early, it is impossible to vaccinate earlier than the time you will be given and this caused significant traffic problems).  If you do arrive early please stay in your car until a minute or two before your appointment time.

Having someone else to drive you to and from the clinic works well for anyone with reduced mobility.  Your driver will need to wait in the car but can help you to the door of the Michael Herbert Hall if you need assistance.

The whole appointment should take about half an hour (and many patients report it takes less than this and people have not been waiting outside in long queues):

  • There are plenty of people helping guide you outside and inside the hall
  • Please put on a face covering before entering the hall and maintain social distancing if needing to queue.
  • In the front lobby there will be one or two reception desks and a desk with information leaflets should you want one (please take one as it is something to read when waiting before or after your vaccination).
  • You will be called forward to book in and asked your name, have your temperature taken and you may be given a card with a record of the vaccination. Please keep this.  Apply hand sanitiser; there are bottles on the reception desks and move forward towards the door of the main hall.
  • You may be asked to sit down to wait to be called forward for your vaccination. This is a good time to take off coats & jerseys so that the arm you want to be vaccinated is ready (the vaccination is into the deltoid muscle at the top of the upper arm just below the shoulder joint).
  • Please stay where you have been asked to sit and not wander around the hall – this is to maintain infection control measures.
  • You will be called forward to sit at the vaccination station where the vaccinator will ask you a number of questions that include:
    • Confirming that you are not unwell with an infectious illness
    • Confirming you have been given information about the vaccine
    • Asking if you have any questions about the vaccine
    • Asking your consent to vaccinate
    • Checking on serious allergic reactions (ones needing emergency medical help or an adrenaline injection – we shouldn’t have invited you if this was on your records but this is a final check)
    • Checking if you are on blood thinning medication (warfarin, apixaban, edoxaban, dabigatran, rivaroxaban, aspirin or clopidogrel) These do not prevent you being vaccinated but you may have a small bruise afterwards
    • Checking if you have had any other vaccination in the previous seven days (e.g. ‘flu, shingles, Pneumovac)
  • If all is OK and we hope your answers can be brief as anything lengthier should have been answered in this briefing or by the surgery before you go for your vaccination. If you feel you need to discuss things at greater length please do so before the clinic or postpone your jab.
  • You will not be offered a choice of who will vaccinate you. All are health care professionals trained to give this vaccine safely and in accordance with the licencing regulations and may well have introduced themselves at the start of their questions.
  • You may feel a sharp sting when vaccinated but many people feel nothing at all. If you want to be certain you have been vaccinated you can look at your arm during the procedure but most people prefer to look away or answer any questions from the person entering your vaccination onto the computer record.
  • Once vaccinated you will be shown to another chair in an observation area in the hall where you will have to wait for 15 minutes (please bring something to keep yourself occupied). Again please don’t wander around.
  • You will be given a slip of paper with the time of the vaccination and 15 minutes later. There is a clock in the hall and when you get to the second time you can leave by the door at the far right of the hall.  There may be hand sanitiser to use there or use some when you get back to your car and when home follow your usual routine of hand washing.

If you are unwell on the day of the appointment (fever, symptoms of an infection, especially a new cough, sore throat or loss of smell or taste please do not come to the vaccination location but contact NHS111 in case you need a test for Covid-19 infection and Hindon surgery to put you on the list to invite for vaccination for another date).

Please read the information below carefully, so that you are able to verbally consent to the vaccination on the day.   More information is available on the government website:

Who can get the COVID-19 vaccine?

You can only get the vaccine from the NHS (it is FREE and any requests from any organisation offering vaccination for a payment and requesting bank details should not be followed and you should report this to the police) and at the time of writing over a million people have been vaccinated starting with those most at risk:

  • most people aged 80 and over who already have a hospital appointment in the next few weeks
  • people who live or work in care homes
  • some health care workers at high risk

In Wiltshire some areas have been pilot sites that started in late December 2020 to vaccinate people aged 80 and over and some health and social care workers.  These clinics went well and with more vaccine available the programme was rolled out to a local Primary Care Network (PCN) site across Wiltshire including ours in Wilton.  You may know people who were vaccinated some weeks ago and others not yet started.  It depends on the vaccine availability and approval of their vaccination sites and recruitment of staff and this varies across the country.  At present each PCN can only vaccinate from a single site except for patients who are in care homes (and the care home staff) and the genuinely housebound (those who never leave their homes).

The first vaccinations were offered to people aged 80 and over and front-line health staff (group 2) followed by those aged 75 and over (group 3).  We have now vaccinated all housebound patients.  If you have become housebound since we did this on 12 January 2021 please let us know.  However, we are not due to be suppliied with any more vaccine for housebound patients until this group are due their second dose in mid-April.  Access to the Hall is possible by wheelchair and help is available.  We have vaccinated or booked vaccination appointments for most patients aged 75 and over and local care homes and are now able to offer appointments to the next tier of patients who are over 70 (group 4) and that includes you.

Because of the limited quantities of vaccinations available at the start of the programme we will be inviting those at most risk in each of the age cohorts.  Risk increases with age and some long term conditions.  If you are fit and well you will be invited a little later than someone older in your age tier or who is less fit but the delay will only be a week or two.   We will also invite households where one member could have been invited sooner but preferred to wait to be vaccinated at the same appointment as another member of the household.  Similarly if there are two or more members of the same household in the same risk group we will invite you all to the same clinic triaged to the person at the highest risk.

How the COVID-19 vaccine is given

The COVID-19 vaccine is given as an injection into your upper arm.

It is given as 2 doses, at least 21 days apart for the Pfizer vaccine or 28 days for the AstraZeneca vaccine.  In late December the national guidance changed to having the second dose up to twelve weeks after the first so that as many people as possible have a first dose.  This will give a good level of protection but it is still important to come for your second dose when invited as this will further boost your immunity and make it last longer.

How safe is the COVID-19 vaccine?

The COVID-19 vaccines approved for use in the UK were developed by Pfizer/BioNTech and AstraZeneca.  They have met strict standards of safety, quality and effectiveness set out by the independent Medicines and Healthcare products Regulatory Agency (MHRA).  Any coronavirus vaccine that is approved must go through all the clinical trials and safety checks all other licensed medicines go through. The MHRA follows international standards of safety.

Other vaccines are being developed. They will only be available on the NHS once they have been thoroughly tested to make sure they are safe and effective.

The Pfizer/BioNTech vaccine was the first to be delivered locally and will be used in the PCN clinic in Wilton.  It is very fragile and is not suitable in situations needing several journeys as well as having difficult storage requirements

The Oxford AstraZeneca vaccine became available locally from mid-January for residents of care homes and their staff and the housebound.  It may be available at the Wilton clinics from mid-January and is the only vaccine suitable for those with past serious allergic reactions needing adrenaline.

So far, over three million people in England have been given a COVID-19 vaccine and reports of serious side effects, such as allergic reactions, have been very rare. No long-term complications have been reported.  We have given the Oxford AstraZeneca to a number of patents with past serious allergic reactions to other things and there have been no adverse reactions.

How effective is the COVID-19 vaccine?

After having one dose of the COVID-19 vaccine most people will be protected against coronavirus.  It takes a few weeks after getting the first dose for it to work.  The second dose improves the effectiveness and needs to longer lasting immunity. The second dose must be with the same vaccine as the first.  There is a small chance you might still get coronavirus even if you have the vaccine.  This means it is important to:

  • continue to follow social distancing guidance
  • if you can, wear something that covers your nose and mouth in places where it’s hard to stay away from other people
  • You should continue to follow national guidance on keeping safe and any restrictions on movement.
  • You will not be given a letter or certificate that says you don’t have to follow the rules that continue to apply to all of us but you will be given a card with the date and details of the vaccine given.

The second dose of vaccine will be approximately twelve weeks after the first and we will contact you closer to the appointment date.  We cannot book this second appointment now as we do not know what vaccine supplies will be available then or the organisation of the clinic.  Please put a note in your diary / on your calendar to expect a call from us twelve weeks after your first vaccination date.

It is very important that younger family members and friends do not think they can ignore national guidelines on visiting and social distancing / infection control measures and put pressure on you to come and visit after you have been vaccinated or that you relax your own personal infection control measures.  The immunity takes several weeks to build up and you can still catch Covid-19 despite this and may be infectious should this happen.  Vaccination is vital but it will only work when combined with all the other measures.

COVID-19 vaccine side effects

Most side effects of the COVID-19 vaccine are mild and should not last longer than a week, such as:

·       a sore arm where the needle went in

·       feeling tired

·       a headache

·       feeling achy

You can take painkillers, such as paracetamol, if you need to.  If you have a high temperature you may have coronavirus or another infection.

If your symptoms get worse or you are worried, call 111.

Allergic reactions

Tell staff before you are vaccinated if you have ever had a serious allergic reaction (anaphylaxis).

You should not have the Pfizer vaccine if you’ve ever had a serious allergic reaction to medicines, vaccines, food, or to a bee or wasp sting. This may mean you carry an adrenaline pen.

The Oxford AstraZeneca vaccine can be given in these circumstances with the provision that you are observed for about 15 minutes afterwards.

If you do have a reaction to the vaccine, it usually happens in minutes.  There are also non-allergic reactions to any vaccination (like feeling faint). This is why you will need to wait at the vaccination clinic for 15 minutes after your vaccination and should not drive for 15 minutes afterwards.  Staff giving the vaccine are trained to deal with allergic reactions and treat them immediately.

Advice about the period of observation for each vaccine is reviewed frequently but the advice to not drive for 15 minutes after any of the vaccinations is unlikely to change even if the need to spend this time under clinical observation may change as more experience of real-life use increases.

This is a hugely positive step forwards after such a difficult year for everyone and we would ask you to seriously consider having a vaccination.  So far over 99% of our patients have accepted the invitation to be vaccinated.

Our experience from the first invitations was that we had very little time to book people into the clinics and to avoid delay we rang everyone who needed to be vaccinated.  This worked very well as almost everyone had read the information and were able to accept the date and time offered.

Some patients have some form of call-blocking in place and because many of the surgery ‘phone lines do not allow ‘call-back’ we found some patients did not answer our calls which caused problems.  If you get an unexpected call in the next couple of weeks please answer it as it may be the surgery trying to book the appointment.

At pilot sites there were reports of long discussions about the vaccine and the clinics.  With only two lines for the surgery (01747 820222) and limits on the number of staff who can take calls due to social distancing rules, we will not have time for this which is why you are being sent this detailed information.  Our experience has been that everyone booked very efficiently and if they had queries sent an email to us on

If you do not want to be vaccinated please just let us know (an email is fine).  Please remember the vaccination is both to protect you but also protect the NHS by reducing your chance of catching Covid-19 and being admitted to hospital.  By mid-January around 130 of the 400+ beds at Salisbury Hospital were occupied by patients with Covid-19 and some, very sadly, had died from this disease.   Not only are they seriously unwell but these beds are unavailable for other patients with all the other usual planned and emergency needs to be in hospital.  Elsewhere hospitals have had to cancel all planned care and are struggling to do emergency operations and tests for patients with cancer.  Having this vaccination helps lots of other people as well as protecting you.

If you feel you should have been invited or know someone who feels they should have been invited but haven’t been – please contact the surgery or ask them to contact the surgery.

Dr Patrick Craig-McFeely and Dr Sally Hayes

Partners, Hindon Surgery

19 January 2021