Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Changes to Summary Care Record
- New
26/06/2020
There are some temporary changes to the Summary Care Record during the COVID-19 Pandemic. To read about these changes, click on the link below Supplementary Privacy Notice for Summary Care Records Read more
Delivery of Prescriptions for Shielded Patients During Covid-19
- New
15/06/2020
If you are a shielded patient and cannot get a low risk friend or family member to collect your prescriptions for you, we can arrange for a volunteer to deliver or you can call us and we will organise delivery to you. Read more
COVID-19 Healthy Lifestyle for Older People
- New
11/06/2020
Please view the Healthy lifestyle for older people booklet for information and advice on: Physical Activity Eating Well Hydration Mental Health And more Read more
Salisbury Hospital – Open for Business
21/05/2020
Urgent Dental Care
06/05/2020
Upcoming Bank Holiday - Friday 8th May 2020
05/05/2020
Useful Information in and around Salisbury from the Safer and Supportive Salisbury Group
05/05/2020
Useful Links For Wellbeing During COVID-19
29/04/2020
Hindon Surgery Report to the Village Meeting
22/04/2020
Easter Opening Hours
08/04/2020
Village Contacts
01/04/2020
Coronavirus and how the surgery is working at the moment
01/04/2020
Coronavirus Update
13/03/2020
Hay Fever
12/03/2020
Anaphylaxis Important Information
03/01/2020
Stay well this Winter
02/01/2020
Evening and Weekend Appointments Available Now
23/05/2019
New Patients
12/01/2019

Hindon Surgery

CQC Inspected and Rated
Outstanding

We are currently CLOSED.

Hindon Surgery

News

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Hindon Surgery

CQC Inspected and RatedOutstanding

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Hindon Surgery

News

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):