Get Routine Advice Online
To ask a non-urgent medical question and get a response within 2 working days during opening times:
- Send an email to the surgery
- Fill out an ask a doctor a question form
- Fill out an ask a nurse a question form
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
- Phoning us on 01747 820 222
- Visiting the surgery and speaking with a receptionist
When you get in touch, we’ll ask what you need help with and use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine Appointments
You can request a routine appointment up to 2 weeks in advance.
- Use the Airmid patient app or SystmOnline
- Use your NHS account on the NHS App or NHS website
- phone us on 01747 820 222
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with and use your answers to choose the most suitable doctor, nurse or health professional to help you.
Appointments by phone, video call or by text or email can be more flexible; choosing one of these often means you get help more quickly.
Cancelling or Changing an Appointment
To cancel your appointment:
- Use the Airmid patient app or SystmOnline
- Use your NHS account on the NHS App or NHS website
- Phone us on 01747 820 222 during opening times
Home Visits
Visits are made according to medical need.
Please try to make the request before 10:30 so that the doctors can plan their rounds.
If you are very unwell, call as soon as possible – the doctor may ring you soon afterwards.
If at all possible we ask patients to come to the surgery to be seen; you will be seen more quickly and we will have all the equipment we need, help from the nurses and immediate access to the dispensary.
We care for patients in an area of c.150 square miles. In the time taken to visit one patient at home it is possible to see a number of patients in the surgery.
We can only visit patients within the practice catchment area.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
If you need help when we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.
As qualified Healthcare professionals, Pharmacists can offer advice on a range of minor illnesses and medications that do not require a prescription. Many pharmacies are open late and at weekends and you do not need an appointment. Find your nearest Pharmacy here.
